Our methodology
How we actually run an implementation.
Most agencies hide their process. We publish it. Every stage has a fixed deliverable, a fixed price, and a clear next step you can walk away from.
Week 0
1
Free Opportunity Scan
30-minute call + a written 1-pager within 48 hours. Three to five candidate AI opportunities, a rough priority order, and an honest next step.
- / Who from your side
- Whoever signed off the budget — usually 1 person
- / Who from ours
- Carlo (founder) for the full call
- / What you get out
- 1-page written summary, 3–5 candidate AI opportunities, recommended next step
- / When you can walk away
- Anytime. We email the summary regardless of whether you proceed.
✕ You sign: Nothing. It's free.
Week 1
2
Discovery & scoping
Workflow review, 2–3 short team interviews, tool-stack pass. Output: a scoping document with a fixed scope and price for the build.
- / Who from your side
- Decision-maker + 1–2 ops/team people for short interviews
- / Who from ours
- Carlo plus a build engineer if scope warrants
- / What you get out
- Scoping document — fixed scope, fixed price, milestone plan, integration list
- / When you can walk away
- Yes, even after paying the £500 scoping fee. The document is yours to use.
✕ You sign: A £500 scoping fee, credited against the build.
Weeks 2–6
3
Build, install, train
Architecture, build sprints with weekly demo checkpoints, install into your stack, team training session, Loom walkthrough of the live system.
- / Who from your side
- 1 product owner from your side for weekly check-ins
- / Who from ours
- Carlo + assigned engineer + QA pass on every release
- / What you get out
- Live system installed in your stack, training session, Loom walkthrough, 30–60 day support window
- / When you can walk away
- After kickoff invoice — we keep the work shipped to date if you cancel mid-build.
✕ You sign: Statement of Work — 50% kickoff / 50% delivery.
Week 7+
4
Run, evolve, expand
30/60-day post-install check-ins. Optional retainer to keep the system sharp, evolve it as your business changes, and expand scope as trust compounds.
- / Who from your side
- 1 ops or product person for a monthly 30-minute touch
- / Who from ours
- Same engineer who built it (no handoff to a junior)
- / What you get out
- Monthly health check, tweaks, support, optional new-work time, quarterly strategy
- / When you can walk away
- After 3-month minimum on Light Maintenance, then month-to-month forever.
✕ You sign: Tier 3 retainer — month-to-month after a 3-month minimum.
How this differs from the alternative
What you won't see in our process.
- ✕Discovery calls that turn into 6-week unpaid scoping marathons
- ✕Vague hourly billing with monthly surprise invoices
- ✕Junior account managers as the day-to-day point of contact
- ✕Dashboards built to look impressive in board meetings, not to be used
- ✕Strategy documents we hand over and walk away from
- ✕Scope changes priced as new projects with new contracts