Your language.
Records and relationships that reflect what your business actually does.
Custom AI CRMs · Built with Twenty
A CRM that works
the way your business does.
We shape Twenty around your customers, projects and day-to-day work, connect the tools you rely on and build AI assistance your team can review and use.
Customers, projects and next steps. One connected workspace.Intelligence, applied.
Explore one connected business
Meet fictional Northline. Open a record. Review a proposal. See the next step.
Fictional business · Simulated AI · Every change stays in this example.
A familiar foundation. A different possibility.
The foundation is Twenty.
The shape is yours.
A CRM can reflect the language, relationships and everyday rhythm of your business. We shape the experience around the people doing the work.
Your way of working.
Stages, useful connections and handoffs built around the flow of work.
Your people.
Relevant context and considered views for each role, with AI assistance people can review.
Twenty customisation and connected AI assistance, scoped around your business.
Shaped around your work
Your business has a shape.
Your CRM should too.
Records & relationships
Customers, contacts, opportunities, projects and the specialist records your business needs. Fields and relationships give the team a dependable shared picture.
Pipelines & workflows
Stages that reflect how your work progresses, with useful next steps and ownership. We define the exceptions as carefully as the happy path.
CustomerAlder & Co
A customer bringing project information into one shared workspace.
- Customer contact
- Morgan LeeOperations lead
- Related project
- Customer workspaceScope agreed · Jamie
- Open task
- Review the import sampleJamie · Open
One customer. Connected context.
Useful AI assistance
Context, brought together.
Next steps, prepared.
Source-linked summaries, research, drafts and prepared next steps. Your team can see the basis for the work and review the proposed changes.
A fictional new enquiry
ML“Could we bring our
project updates together?”
We share status updates by email, but our customers keep asking what happens next. Could you help us make the process clearer?
Morgan Lee · Alder & CoRequest connected to
Customer workspace
Customer workspace
A prepared first response
Draft for review · Nothing sentA useful answer.
A better starting point.
Hi Morgan,
Bringing project status, documents and next steps into one customer workspace sounds like a useful place to start.
Which project tool do you use today, and who prepares the updates? That will help us understand what should connect.
Original enquiryCustomer context
The detail makes the difference
Built for the people
doing the work.
Screens & role-specific views
Considered record pages, views and custom interfaces. Give each role the context and actions it needs, rather than making everyone navigate the same workspace.
Connected tools
Email, calendars, accounting, project tools and bespoke systems where the APIs and permissions support it. Each connection has an agreed purpose and source of truth.
Migration & team handover
Agreed data clean-up and import, representative checks, documentation and training. Optional ongoing care keeps responsibilities and further improvements explicit.
A foundation, made specific to you.
We can build on Twenty’s CRM foundation and extend the experience around your operations. The work starts with the records, relationships and decisions your team needs.
The feature set, deployment, access and platform licences are confirmed for your scope. We do not assume that every feature is available in every edition or client version.
Explore TwentyPlanning an implementation
A clear scope before a fixed quote.
These ranges apply to CRM implementation work. We confirm the data, permissions, integrations and delivery responsibilities before quoting.
CRM foundations
£6–9kCore records, a defined pipeline, agreed data import and team handover. Data quality, permissions and migration scope are agreed before a fixed quote.
Connected systems
£12–20kRelated workflows, approved integrations and prepared work for people to review. API access, source data and each write permission are agreed in scope.
Larger bespoke work
Separately scopedComplex processes, specialist interfaces or a wider AI capability need their own discovery and quote.
Hosting, platform licences, AI usage and optional ongoing care are separately agreed. Start with the £150 Blueprint & Prototype ↗
Scene3D / Customer implementation
Real work.
Better connected.
A connected CRM and automation layer for a 3D visualisation studio. Customer records, project context and a visible pipeline bring the day-to-day work together.
Explore the Scene3D storyA few useful answers
Before we begin.
Why Twenty?
Twenty gives us a foundation for a CRM tailored to the way your business works. We assess the required records, interfaces, integrations and deployment options against your scope before choosing the setup.
Can you bring across our existing data?
Migration begins with a review of your sources, data quality and required history. We agree the mapping, clean-up, checks and cutover process before quoting the import.
What can the AI change?
We agree each assistant’s sources, outputs and permissions. The example on this page shows a proposed record change and task before you apply it. Live permissions and review rules are part of the implementation scope.
What costs continue after the build?
Hosting, platform licences, connected services, AI usage and optional care depend on the chosen setup. We make the relevant costs and responsibilities clear in the proposal. Twenty’s current licensing terms apply to the features and deployment selected.
Start with a conversation
Bring the work together.
Tell us what your team is trying to do, what gets in the way and the tools you already use. We’ll help define a sensible first step.
Book a free consultationA free 30-minute conversation.
A defined first step
£150Blueprint& Prototype
A paid blueprint for one agreed priority.
Explore the BlueprintImplementation and ongoing costs are scoped separately.